The silent leak
A water heater seal or a pipe seeping for weeks: mould, swollen floors, an abnormal water bill and a late insurance claim.
Private caretaking · Second homes
Your second home, looked after all year round.
Technical monitoring, maintenance, repairs, contractor coordination and arrival preparation in the Hérault. One trusted local contact, a building specialist across all trades, to protect your property while you are away — and to spare you bad surprises on arrival.
✓ Photo report after every visit✓ A building specialist's eye✓ Local contractors coordinated
Visit report · 14 August
Leaks / dampOK
Air conditioningMonitor
Photos attached12
Scheduled visitsVisual and technical checks
Documented reportingDated photos, alerts and actions
Follow-up on worksContractors and suppliers coordinated
Tailored serviceCountry house, villa, village house or flat
What happens in a closed-up house
An undetected incident always costs more than a visit.
Between two stays, a second home lives without a witness. The four situations we meet most often in the Hérault:
Winter and frost
Shutters left open, a power cut, frost in a circuit that was never drained, rising damp: winter damage is often discovered in spring, too late.
A house that looks empty
Piled-up post, motionless shutters, an overgrown garden, a green pool: all visible from the road during long empty periods.
A spoilt arrival
Air conditioning down, no hot water, an unusable pool, a contractor who never came: the first days of the stay disappear into phone calls.
Complete technical management
Everything that must be done when you are not there.
We do not simply “drop by”. Every visit follows a logic of prevention, traceability and action.
Technical monitoring
Periodic visits with a checklist: leaks, damp, doors and windows, visible installations, alarm, power cuts and anomalies after storms.
- Indoor and outdoor checks
- Visit after a storm or high winds
- Meter readings on request
Maintenance & repairs
Small preventive actions, first-level diagnosis and fast dispatch of the right professional when something fails.
- Filters, purges, simple checks
- Immediate making-safe if needed
- Quotes obtained before any spending
Works coordination
Opening the property to companies, attending appointments, checking progress, photos and reporting of visible defects.
- Appointments and access
- Documented site follow-up
- Visual acceptance at the end
Preparing your stays
Bringing the house back to life before you arrive: hot water, heating or air conditioning, equipment checks, consumables, cleaning and linen coordinated.
- House ready on the day
- Closing and securing on departure
- Welcoming your guests on request
Damage & long absence
On-site assessment, simple protective measures, time-stamped photos, coordination of tradespeople and attendance at loss adjustments.
- Emergency water or power shut-off
- Photo file for your insurer
- Follow-up until repairs are complete
Seasonal follow-up
Pool, garden, air conditioning, heating, shutters, winterising and reopening: we coordinate suppliers at the right time of year.
- Seasonal maintenance calendar
- Pool winterising and reopening
- Pruning, watering and outdoor areas
Action triggered
Air conditioning filter cleanedDone
Plumber's quote sentPending
Next visit28 August
A method, not key-holding
You know what is happening at your home without being there.
- 1Your house on file
Equipment, access, weak points, usual contractors and instructions are recorded during the first visit.
- 2Visits with a checklist
Every visit follows a template adapted to the property and the season: nothing is left to memory.
- 3A clear report
Dated photos, anomalies found, level of urgency and recommended actions — in your language.
- 4Action and follow-up
With your agreement, we coordinate the work until it is closed and confirm completion.
Choosing the right solution
Technical caretaking, rental concierge or a trusted neighbour?
All three answer different needs. This table helps you place yours before you even write to us.
| What you are looking for | Neighbour / friend | Rental concierge | Intendance & Patrimoine |
|---|---|---|---|
| Checking on the house | Occasional, when available | Between two lettings | Visits scheduled in the contract |
| Spotting a technical fault | What can be seen | What bothers the guest | Seasonal technical checklist |
| Judging how serious a defect is | Hard without the trade | Outside their remit | Building specialist, all trades |
| Written record and photos | Rarely | Variable | Systematic photo report |
| Getting a contractor in | You manage from a distance | Depends on the mandate | Appointment, access, follow-up, visual acceptance |
| Preparing your arrival | A favour | Geared to rental turnover | Full recommissioning of the property |
| Responsibility and framework | Friendly, not contractual | Rental contract | Defined and invoiced service contract |
Caretaking packages
The right level of presence for your house.
Packages are adjusted after the first visit: size of the property, equipment to monitor, desired frequency, distance and level of delegation.
Essential
For a straightforward property that needs a regular, documented presence.
On quotation Proposal after the first visit
- 1 scheduled visit / month
- Personalised checklist
- Photo report
- Alert in case of anomaly
- Occasional coordination on request
Serenity
To delegate day-to-day follow-up and the organisation of works.
On quotation Proposal after the first visit
- 2 scheduled visits / month
- Monitoring of sensitive equipment
- Contractor coordination & access
- Arrival / closing preparation
- On-call service possible by contract
Signature
For demanding properties, occupied occasionally and with many installations.
Bespoke Detailed scoping of your needs
- Adapted frequency
- Multi-supplier management
- Full seasonal follow-up
- Attendance at appointments / assessments
- Action tracking table
Contractor work, supplies and external services are invoiced by the companies concerned, on quotations approved by you.
Getting started
Simple for you. Structured for your house.
First visit
We discover the property, its equipment, its weak points and how you use it.
Caretaking plan
Frequency, checklist, contacts, alert thresholds and services to trigger are set out in writing.
Regular follow-up
Visits and actions are documented. You receive useful information, not noise.
House ready
Before you arrive, recommissioning and agreed services are coordinated.
Local proximity
Based in the heart of the Hérault.
Priority coverage around Pézenas, on the coast and in the hinterland, according to the contract and visit frequency.
PézenasAlignan-du-VentTourbesRoujanNézignan-l'ÉvêqueAgdeCap d'AgdeMarseillanMèzeSèteBéziersClermont-l'HéraultBassin de Thau
Our owners have a village house in Pézenas, a stone mas among the vineyards towards Roujan or Alignan-du-Vent, or a villa with a pool near Marseillan, Agde or the Thau lagoon. Proximity changes everything: a quick trip after a storm, a contractor met on site rather than over the phone, and real knowledge of both old stone buildings and recent coastal construction.
Frequently asked questions
What you delegate — and what we secure.
A question that is not listed here? Write to us: an answer follows within one working day.
A concierge service mainly organises comfort services and welcomes guests. Technical caretaking concerns the property itself: monitoring installations, preventing damage, coordinating contractors and keeping a written record of every visit. Comfort services can be coordinated in addition.
Quentin Chauvet, a building specialist across all trades (tous corps d'état). That trade knowledge makes it possible to tell a cosmetic crack from a structural defect, to rank issues instead of flagging everything, to assess a quote and to talk to contractors in their own language. The works themselves are carried out by qualified firms. About us (in French)
The price depends on the size of the property, the number of installations to monitor (pool, air conditioning, alarm, garden), the frequency of visits and the distance. The proposal is drawn up after a first visit, with no obligation.
Depending on the package, an on-call service can be arranged. We assess the situation on site, take simple protective measures (shutting off water or electricity, making safe) and call in the right professional with your agreement.
Yes: opening the property, attending the appointment, practical discussion with the company, progress photos and a visual check at the end. Every visit is documented and sent to you.
A checklist adapted to the property and the season, dated photos, the anomalies found with their level of urgency, and the actions recommended or already carried out.
Yes. The site exists in French, English, Spanish, German and Dutch, and both discussions and reports can be adapted to the language agreed with the owner.
No. Work requiring a qualification, an authorisation or specific professional insurance is entrusted to competent, insured companies. Intendance & Patrimoine handles the coordination and follow-up set out in the contract.
Our core business is the technical follow-up of the property, not rental marketing. We can however coordinate cleaning, linen and checks between two stays, and report any damage found.
The priority area covers Pézenas and its surroundings (Alignan-du-Vent, Tourbes, Roujan, Nézignan-l'Évêque), the coast at Agde and Marseillan, the Thau lagoon (Mèze, Sète), as well as Béziers and Clermont-l'Hérault depending on the visit frequency set in the contract.